Enquiries & Cancellations

Please forward all queries and enquiries by telephone to 0845 0266 6003 between the hours of 9:00am and 5:00pm GMT all normal phone costs apply

If you wish you may use the form below to send your Enquiry

All enquiries will be dealt with within 5 working days.

How do I cancel an order?

You can do this in two ways. Either email enquiries@candlesonline.co.uk with the order number and your instruction to cancel, or telephone the Customer Service Team on 0845 0266 6003. The sooner you tell us of your change of mind, the sooner we can take action. Should we have shipped the order by the time you tell us of your wish to cancel, then you will need to return the package to us. In such cases, we will refund your payment when we have received the goods back in good condition. The refund will be actioned within 1 working day of the receipt of returned goods.

This does not affect your statutory rights as a consumer.